How GHCA Is Preparing for the Support at Home Program: 5 Essential Steps
The Australian Government’s Support at Home program—set to commence in July 2025—not only marks a significant change in aged‑care funding and delivery but also paves the way for more personalised services.
Meanwhile, at Glow Health Care Australia (GHCA), we’re treating this transition as an opportunity to improve outcomes and streamline the client experience. Consequently, here’s how we’re getting ready.
1. Upskilling Our Team for Support at Home Standards
In order to meet the revamped assessment and service benchmarks for the Support at Home program, GHCA is investing in targeted training for support workers, nurses and care coordinators. Furthermore, through practical workshops and peer‑mentoring sessions, we’re ensuring staff can explain the new Support at Home requirements clearly and confidently.
2. Breaking Down Support at Home for CALD Communities
Understanding government policy is tough when English isn’t your first language. Our culturally and linguistically diverse (CALD) team is translating official materials into plain language, then following up with phone calls and Zoom chats. This hands‑on approach means families fully grasp what support at home means for their loved ones. Support for people from culturally and linguistically diverse backgrounds
3. Mapping Personalised Care Journeys
The program focuses on each individual’s needs rather than one‑size‑fits‑all packages. GHCA coordinators now use our “MyCare Mapping” tool to work through care plans with clients and families well before July 2025. This process identifies gaps, sets realistic goals and ensures everyone knows what services are coming and when.
4. Collaborating with Plan Managers and GPs
A seamless support at home transition depends on close collaboration. We’re hosting round‑table discussions with plan managers, general practitioners and allied‑health referrers to align expectations and share key client information. By establishing clear communication channels, we minimise delays and avoid duplicated assessments.
5. Rolling Out Digital Support Tools
GHCA’s online portal is getting an upgrade to match the support at home rollout. Soon, clients will be able to:
- Track upcoming visits and appointment notes
- Send secure messages to their care coordinator
- Download translated care resources directly to their phone
This digital step means faster updates and fewer phone‑tag hassles.
Evaluating Support at Home Readiness
Change can feel daunting, but with the right preparation, the program will enhance choice, control and transparency for older Australians. At GHCA, we’re already paving the way—one staff member, one client and one digital tool at a time.