Care Management
Glow Health Care Australia provides care management for Support at Home participants in Sydney. Your care partner helps you plan your care, coordinate your services, manage your budget and adjust support as your needs change.
What Is Care Management?
At Glow Health Care Australia, a staff member called your care partner is your main point of contact. They work with you, and with your family or carers if you agree, from your first care plan through to changes in your needs.
Under Support at Home, your provider must have direct contact with you or your registered supporter at least once a month as part of care management. You can read more on the Department of Health, Disability and Ageing website.
How Your Care Partner Helps
Care management covers four areas: care planning, coordinating services, monitoring and review, and support and education.
What Care Management Is Not
A few things sit with other people or services.
Your Aged Care Assessment
Your eligibility and classification are decided by an aged care assessor, not your care partner.
Hands On Care
Personal care, nursing and other services are delivered by support workers and clinicians, coordinated by your care partner.
Independent Advocacy
For independent advice, contact the Aged Care Advocacy Line on 1800 700 600.
Provider Administration
Staff training, compliance and record keeping cannot be charged to you as care management.
Who Receives Care Management?
Support at Home Participants
Everyone receiving ongoing Support at Home services has care management from their provider.
Families and Supporters
Family members and registered supporters who help with decisions, with your consent.
Short Term Pathways
People on the Restorative Care or End of Life Pathway, with care management from the pathway budget.
People With Diverse Needs
Some people may be able to receive more intensive care management through extra funding to the provider.
How Care Management Is Funded
Care management is built into Support at Home funding.
Ongoing Support at Home
Ten per cent of your quarterly Support at Home budget goes to your provider for care management.
- Included for all ongoing Support at Home participants
- Care management is a clinical service, with no contribution
- At least one direct contact with you each month
- Your care plan is reviewed at least once a year
The remaining budget is available for your services.
Short Term Pathways
For the Restorative Care and End of Life Pathways, care management is claimed from the pathway budget.
- Amounts are agreed with you
- Care management stays proportionate to your services
- Your care partner coordinates the pathway with you
Ask us how this works for your pathway.
Extra Support
Some participants with diverse needs may be eligible for more intensive care management through extra funding paid to the provider.
- Paid to the provider, on top of the 10%
- Used for extra care management hours
- Eligibility is set by the Australian Government
Talk to us about whether this may apply to you.
Getting Started With a GHCA Care Partner
Get Assessed
Contact My Aged Care on 1800 200 422 for an aged care assessment.
Choose GHCA
Make a referral or call us on 1300 157 715 once you have your Support at Home approval.
Meet Your Care Partner
Your care partner gets to know you and writes your care plan and budget with you.
Stay in Touch
Your care partner keeps in contact at least monthly and reviews your plan as needs change.
Want Independent Advice?
The Aged Care Advocacy Line connects you with an independent aged care advocate, at no cost, if you want help understanding your rights or raising a concern.
One Point of Contact
Having one person who knows your situation makes it easier to ask questions, make changes and keep family in the loop. Let us know about cultural or language needs, or who you would like involved in decisions, and we will work with you to plan your care around them.
Want to talk it through? Call us on 1300 157 715.
More Home Care Services
Explore related support and information.
Talk to Us About Care Management
Our team can talk through Support at Home and what to expect from your care partner. Call 1300 157 715 or send us a referral.