NDIS and Aged Care Provider Sydney • Melbourne • Canberra • Perth
1300 157 715
1300 157 715
Glow Health Care Australia (GHCA) Glow Health Care Australia (GHCA)
Home Care Services

Dementia Care at Home

Familiar faces, familiar routines

Glow Health Care Australia supports older Australians living with dementia to keep living at home in Sydney, with patient personal care, help around the house, company and support for family carers. Support can be arranged through Support at Home, DVA programs or private funding.

My Aged Care Approved Provider Support at Home Private Home Care
Care worker doing a colouring activity with an older couple as part of dementia care
About Dementia Care

What Does Dementia Care at Home Look Like?

Many people living with dementia want to stay in their own home, surrounded by the things and people they know. Dementia care at home brings together everyday supports, such as personal care, help around the house, company and respite for family carers, and shapes them around the person and their routine.

At Glow Health Care Australia we take time to learn about the person: their history, the things they enjoy, how they like their day to run and what can cause distress. We aim to keep visits consistent and calm, and we work with family, your GP and dementia support services as needs change.

Dementia care uses the same Support at Home services as other home care, so the help you receive depends on your assessment and care plan.
Older woman holding an old family photo
How We Help

Support Shaped Around the Person

Support depends on your assessed needs and your care plan, and is reviewed as needs change.

01

Familiar Faces and Routines

We aim to keep the same support workers and regular visit times wherever we can.

Routine
02

Patient Personal Care

Help with showering, dressing and grooming at a calm pace, with clear, simple steps.

Personal Care
03

Help Around the House

Cleaning, laundry, meals and shopping so the home stays familiar and comfortable.

Home
04

Company and Activities

Time together on things the person enjoys, at home or out in the community.

Connection
05

A Break for Family Carers

Respite at home so family carers can rest, work or attend to their own needs.

Carers
06

Linking With Dementia Services

Working with your GP, Dementia Australia and Dementia Support Australia when extra advice is needed.

Coordination
Person turning the pages of a photo album
Good to Know

What Our Dementia Care Does Not Include

Some parts of dementia care sit with doctors and other services. We can help you connect with them.

Diagnosis

A dementia diagnosis is made by a doctor. If you are worried about memory changes, start with your GP.

Medical Treatment

Prescribing and changing medicines sits with your doctor. We can help with medication reminders.

Emergency or Crisis Response

Our visits are planned. In an emergency, call Triple Zero (000).

Residential Aged Care

If living at home is no longer the right option, My Aged Care can explain residential aged care.

Who It's For

Who Can Access Dementia Care at Home?

People Living With Dementia

Older people living with dementia who are assessed through My Aged Care and want to stay at home.

Families and Carers

Family members caring for someone with dementia who need regular help or a break.

Veterans and DVA Card Holders

Veteran Gold Card and eligible White Card holders, through DVA's Veterans' Home Care program.

Worried About Memory

If you are noticing changes, talk to your GP or the National Dementia Helpline first.

Funding Options

How Dementia Care at Home Is Funded

Dementia care is made up of different services, and each is funded in its own way. The right option depends on your assessment, eligibility and preferences.

Government subsidised

Support at Home

Services such as personal care, nursing, domestic assistance and respite are paid from your quarterly budget.

  • Services must be approved in your support plan
  • No contribution for clinical care such as nursing
  • No contribution for personal care delivered from 1 October 2026
  • Contributions apply to other services, based on your means

If you had a Home Care Package, or were assessed as eligible for one, on 12 September 2024, you will not pay more than under the old arrangements.

DVA funded

DVA Veterans' Home Care

For Veteran Gold Card and eligible White Card holders living at home who need help with daily activities.

  • Arrange an assessment on 1300 550 450
  • Can include personal care, domestic assistance and respite
  • A small copayment may apply

Higher or clinical needs may suit DVA Community Nursing.

Privately funded

Private Home Care

Pay privately for dementia support at home, on its own or alongside government funded services.

  • Support while you wait for government funding
  • Extra hours on top of your funded services
  • Fees set out in your service agreement before you start

Talk to us about current private rates and availability.

Funding details are based on the Support at Home program handbook service list, the Department of Health, Disability and Ageing and DVA Veterans’ Home Care as at November 2026. Eligibility and approved services are decided through your assessment.
Getting Started

How to Start Dementia Care With GHCA

1

Check Your Eligibility

Contact My Aged Care on 1800 200 422 for an assessment. Veterans can call the VHC assessment agency on 1300 550 450.

2

Get Your Support Plan

Your assessment sets out the services you are approved for.

3

Choose GHCA

Make a referral or call us on 1300 157 715. Family members and carers are welcome to call.

4

Get to Know Each Other

We learn about the person, their routine and what matters to them, and plan support together.

Dementia Support Lines, Open Around the Clock

The National Dementia Helpline (Dementia Australia) offers information and emotional support at no cost. Dementia Support Australia gives advice to carers when changes in behaviour are hard to manage. Both are available 24 hours a day, 7 days a week.

Two older women holding hands with a younger woman

Supporting Families, Too

Caring for someone with dementia can be demanding. We keep family members in the loop, share what we notice at visits and can provide respite at home so you get a break. Let us know about cultural, language or other preferences, and we will work with you to meet them where we can.

Want to talk it through? Call us on 1300 157 715.

Make a Referral

View Costs and Payments Explained →

Dementia Care

Talk to Us About Dementia Care at Home

Our team can talk through your options and funding with you and your family. Call 1300 157 715 or send us a referral.

FAQs

Frequently Asked Questions

Can’t find what you need? Call us on 1300 157 715.

What does dementia care at home include?

Dementia care at home brings together everyday supports such as personal care, help around the house, meals, company and activities, and respite for family carers. Support is shaped around the person's routine and preferences, and depends on your assessment and care plan.

Is there separate funding for dementia care under Support at Home?

Dementia care uses the standard Support at Home services. Each service has its own funding rules: there is no contribution for clinical care such as nursing, and from 1 October 2026 personal care is fully funded. Contributions apply to other services based on your means. See our Home Care Cost and Payments page for more.

Will we see the same support workers?

We aim to keep the same support workers and regular visit times wherever we can, as familiar faces and routines often matter a great deal to people living with dementia.

Where can family carers get extra support?

The National Dementia Helpline on 1800 100 500 offers information and emotional support 24 hours a day, 7 days a week. Dementia Support Australia on 1800 699 799 gives advice when changes in behaviour are hard to manage. We can also provide respite at home.

We are worried about memory changes. Where do we start?

Start with your GP, who can talk through the changes and arrange any assessments. You can also call the National Dementia Helpline on 1800 100 500 for information and support.

How do I get started?

For government funded aged care, contact My Aged Care on 1800 200 422 to arrange an assessment. Once approved, you can choose Glow Health Care Australia as your provider. You can also call us on 1300 157 715 or make a referral online and we will help you with the next steps.

Is this page for people under 65?

This page covers dementia care for older people through aged care and DVA programs. Younger people living with dementia may be eligible for the NDIS. See our Disability Services page or call us to talk through your options.