Transport & Social Support
Aged care transport and social support from Glow Health Care Australia helps older Australians in Sydney get to appointments, run errands and stay connected with friends, community and culture. Support can be arranged through Support at Home, the Commonwealth Home Support Programme or private funding.
What Are Transport and Social Support?
Social support helps you stay connected to your community and culture. That might be a support worker who comes with you to a community event, regular company at home, or help learning to video chat with family.
At Glow Health Care Australia we welcome people from many cultural and language backgrounds, and we plan outings and social support around your interests. You can read the official descriptions of transport and social support on the My Aged Care website.
How We Can Help You Get Out and About
Support is planned around where you want to go and what you enjoy. Your assessment and care plan set out the services you are approved for.
What These Services Do Not Include
Some costs sit outside transport and social support. Our team can talk you through what is covered.
Your Own Car Costs
Buying a car, your licence and your vehicle running costs are not covered.
Public Transport and Holidays
Public transport fares and holiday travel are not part of this service.
Tickets and Memberships
Event tickets, accommodation and memberships are general expenses you pay for.
Phones and Devices
Buying smart devices for getting online is not covered, but we can help you learn to use your own.
Who Can Access Transport and Social Support?
Support at Home Consumers
Older people assessed through My Aged Care with transport or social support approved in their support plan.
Entry Level Home Support
People who need a lower level of help, through the Commonwealth Home Support Programme.
People No Longer Driving
Older people who have stopped driving and need help getting to appointments and activities.
Diverse Communities
People from culturally and linguistically diverse backgrounds who want to stay connected with their community.
How Transport and Social Support Are Funded
These services can be funded in different ways. The right option depends on your assessment, your eligibility and your preferences.
Support at Home
Transport and social support are independence services under Support at Home and are paid from your quarterly budget.
- The service must be approved in your support plan
- You need available funds in your quarterly budget
- A contribution usually applies to independence services
- Your contribution depends on your pension status and means assessment
If you had a Home Care Package, or were assessed as eligible for one, on 12 September 2024, you will not pay more than under the old arrangements.
Commonwealth Home Support
For people who need a lower level of help with one or two basic services, such as transport or social support.
- Contact My Aged Care on 1800 200 422
- Eligibility is decided through your assessment
- Any cost to you is explained before services start
Talk to us about whether this program suits your needs.
Private Home Care
Pay privately for transport and social support, on its own or alongside government funded services.
- Support while you wait for government funding
- Extra outings on top of your funded services
- Fees set out in your service agreement before you start
Talk to us about current private rates and availability.
How to Start Transport and Social Support With GHCA
Check Your Eligibility
Contact My Aged Care on 1800 200 422 to arrange an assessment.
Get Your Support Plan
Your assessment sets out the services you are approved for, including transport or social support.
Choose GHCA
Make a referral or call us on 1300 157 715 to tell us where you need to go and what you enjoy.
Plan Together
We agree regular trips and activities with you, and review them as your needs change.
Support That Speaks Your Language
Staying connected is easier with someone who understands your culture and language. Tell us about your interests, your community and any language or cultural needs, and we will work with you to match support to them where we can.
Want to talk it through? Call us on 1300 157 715.
More Home Care Services
Explore related support and information.
Talk to Us About Getting Out and About
Our team can talk through your options and funding. Call 1300 157 715 or send us a referral.