Domestic Assistance
Glow Health Care Australia provides domestic assistance for older Australians in Sydney, with help for cleaning, laundry, shopping and other household tasks. Support can be arranged through Support at Home, the Commonwealth Home Support Programme, DVA programs or private funding.
What Is Domestic Assistance?
At Glow Health Care Australia, our support workers provide domestic assistance across Sydney. We agree with you which tasks matter most, when visits happen and how you like things done, and we review your support as your needs change.
Under the Australian Government’s aged care programs, domestic assistance covers general house cleaning, laundry and help with shopping. You can read the official description on the My Aged Care website.
How Our Domestic Assistance Can Help
Support is built around the household tasks you need help with. Your assessment and care plan set out the domestic assistance you are approved for.
What Domestic Assistance Does Not Include
Some household services sit outside domestic assistance. Our team can talk you through related options such as home maintenance, light gardening or meal preparation.
Professional Cleaning Services
Commercial or professional cleaning services are not part of domestic assistance.
Pest Control
Pest control is not included and needs to be arranged separately.
Dry Cleaning and Pet Care
Dry cleaning and caring for pets are not covered.
Your Shopping Costs
We can help with shopping, but you still pay for your groceries and other goods.
Who Can Access Domestic Assistance?
Support at Home Consumers
Older people with more complex needs who are assessed through My Aged Care and approved for domestic assistance in their support plan.
Entry Level Home Support
People who need a lower level of help with one or two basic services, through the Commonwealth Home Support Programme.
Veterans and DVA Card Holders
Veteran Gold Card holders, and eligible White Card holders, who need help at home through DVA's Veterans' Home Care program.
Families and Carers
Regular household help that shares the load with family carers and fits around their routine.
How Domestic Assistance Is Funded
Domestic assistance can be funded in different ways. The right option depends on your assessment, your eligibility and your preferences.
Support at Home
Domestic assistance is an everyday living service under Support at Home and is paid from your quarterly budget.
- Domestic assistance must be approved in your support plan
- You need available funds in your quarterly budget
- Everyday living services have the highest contribution rates
- Your contribution depends on your pension status and means assessment
If you had a Home Care Package, or were assessed as eligible for one, on 12 September 2024, you will not pay more than under the old arrangements.
DVA Veterans' Home Care
For Veteran Gold Card holders, and eligible White Card holders, living at home who need help with daily activities.
- Arrange an assessment on 1300 550 450
- Cleaning, laundry, bed making and shopping from a list
- Copayment of $5 an hour, up to $5 a week for domestic assistance
Hours are based on your assessed needs.
Private Home Care
Pay privately for domestic assistance, on its own or alongside government funded services.
- Support while you wait for government funding
- Extra visits on top of your funded services
- Fees set out in your service agreement before you start
Talk to us about current private rates and availability.
How to Start Domestic Assistance With GHCA
Check Your Eligibility
Contact My Aged Care on 1800 200 422 for an assessment. Veterans can call the VHC assessment agency on 1300 550 450.
Get Your Support Plan
Your assessment sets out the services you are approved for, including domestic assistance.
Choose GHCA
Make a referral or call us on 1300 157 715 to talk about the help you need around the home.
Plan Your Visits Together
We agree tasks, days and times with you, and review them as your needs change.
Household Help Done Your Way
Your home, your way. We take time to learn how you like things done, from where things are kept to the products you prefer. Let us know about preferences such as the gender of your support worker, or cultural and language needs, and we will work with you to meet them where we can.
Want to talk it through? Call us on 1300 157 715.
More Home Care Services
Explore related support and information.
Talk to Us About Help Around the Home
Our team can talk through your options and funding. Call 1300 157 715 or send us a referral.